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Accounts & Sign-in

Every user must create a TWIST account to use the mobile app or web portal. Your account provides access to installations and allows you to control products, create scenes, and configure automations.

Creating an Account​

When you first open the app, you'll see the login screen:

  1. Tap Sign Up or Create Account
  2. Enter your email address
  3. Create a password and confirm it
  4. Complete any additional required fields
  5. Tap Create Account

You'll receive a confirmation and be automatically logged in.

Signing In​

  1. Open the app
  2. Enter your email and password
  3. Tap Sign In

The app securely stores your authentication token and automatically refreshes it when needed. You'll remain signed in until you explicitly log out.

Password Recovery​

If you forget your password:

  1. On the login screen, tap Forgot Password
  2. Enter your email address
  3. Tap Send Reset Link
  4. Check your email for password reset instructions
  5. Follow the link to create a new password

Signing Out​

To sign out:

  1. Navigate to Settings or your profile menu
  2. Tap Sign Out or Log Out
  3. Confirm the action

You'll be returned to the login screen.

Security Notes​

  • Your credentials are authenticated securely against the TWIST middleware
  • The app uses session tokens for API calls and automatically handles token refresh
  • If authentication fails (incorrect username/password), you'll see a clear error message
  • The app automatically refreshes tokens when it receives a "401 Unauthorized" response without requiring user action